Xama Tech

Karbon integration user guide

By Xama Tech / March 27, 2022

Requesting identity documents and running AML checks on your Karbon clients is simple with our HUB integration to Karbon. The integration is quick, easy and free to set up. Here is an easy to follow instruction video to complete your own setup. Alternatively book a call with us and we’ll be happy to help you…

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Email connection errors

By Xama Tech / October 13, 2021

Below are a list of errors you may receive when trying to establish a connection between your email account and the Xama Platform. Each error lists common causes for the error, and how to rectify the problem. Error: Connection failed. Insufficient access provided. Common reasons for this: When authorising your Gmail account, a box was…

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AML checks – REFER result explained

By Xama Tech / June 16, 2021

How does an AML check work? The input details for an AML check are matched against various UK databases and return a PASS when a match of that person’s details can be found to those databases. Anything like a recent move, someone submitting their work rather than home address, or a nickname used instead of…

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Use of email connections

By Xama Tech / June 8, 2021

Why do we ask you to connect your email account? In order to use the Xama Platform you are required to connect an email account. This email account connection is only used to send emails. There are 2 types of emails that will be triggered by the Xama Platform, both sent from the email account…

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